Shipping Policy

Production & shipping timeline

Allow 2–3 weeks for production and shipping unless the product page states otherwise. Every piece is made in limited runs, and we don't cut corners to move faster.

During Black Friday and holiday sales, allow 4–6 weeks for production. Volume goes up, and we'd rather set the expectation than miss it.

Order tracking

Once your order ships, a tracking number is emailed to the address used at checkout. Check your spam folder if you don't see it within 24 hours of the shipping confirmation.

Delivery times

After your order ships, allow 4–6 business days for domestic delivery. Times vary by location and the shipping method selected at checkout.

Holiday volume, weather, and carrier delays can extend these windows. These are outside our control once the package is scanned in.

Lost, stolen, or damaged packages

Fansta is not responsible for packages lost, stolen, or damaged in transit. Responsibility transfers to the buyer once the package leaves our hands and is accepted by the carrier.

If this happens, file a claim with USPS or your local carrier using your tracking number. Reach out to us and we'll provide any order documentation you need for the claim.

Incorrect or incomplete addresses

We ship to the address entered at checkout. We are not responsible for orders sent to incorrect or incomplete addresses. If a package is returned to us for a bad address, the buyer covers the reshipping fee. Double-check your address before submitting.

International orders, customs & duties

Customs fees, tariffs, and import duties are the buyer's responsibility and are not included in your order total. These are charged by your country, not by us. Delays caused by customs clearance or your national postal service are outside our control.

Order changes & cancellations

Once an order enters production, it can't be changed or cancelled. If you need to correct an address, email us within 24 hours of ordering and we'll do what we can.

We'll always reach out

If there's an issue with your order — production delay, stock problem, address flag — we'll contact you by email or DM. You will hear from us.

Contact

Email fanstamgmt@gmail.com with your order number for any shipping question.