Refund & Return Policy
At Fansta, every piece is original design, produced in limited runs. We stand behind the quality of what we make and want you satisfied with your order. Please review this policy before purchasing.
Incorrect sizing is not eligible for refunds or exchanges
We publish size charts, model measurements, and fit details on every product page. Check them before ordering. We are not responsible for the wrong size being selected at checkout.
Damaged or defective items are eligible for refunds or exchanges
If your item arrives damaged, defective, or you received the wrong product, email us within 14 days of delivery with your order number and clear photos of the issue. We'll arrange a replacement or refund.
Return period
You have 14 days from the date your package is received to request a return. The returned package must be shipped back to us within that same 14-day window. Requests made after 14 days will not be accepted.
Return conditions
All items must be returned unworn, unwashed, and in resale condition with original tags attached. Items returned with signs of wear, odor, stains, or missing tags will be sent back at your expense. Original shipping costs are not refundable.
Return costs
Return shipping is at your own cost and depends on your courier and country. We recommend a tracked service — we can't process returns for packages that don't reach us.
Refund processing
Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Bank processing times may add a few days.
Final sale
Discounted, clearance, and limited-collaboration items are final sale unless damaged or defective.
Contact us
Email fanstamgmt@gmail.com with your order number and we'll get back to you.
At Fansta, every piece is original design, produced in limited runs. We stand behind the quality of what we make and want you satisfied with your order. Please review this policy before purchasing.
Incorrect sizing is not eligible for refunds or exchanges
We publish size charts, model measurements, and fit details on every product page. Check them before ordering. We are not responsible for the wrong size being selected at checkout.
Damaged or defective items are eligible for refunds or exchanges
If your item arrives damaged, defective, or you received the wrong product, email us within 14 days of delivery with your order number and clear photos of the issue. We'll arrange a replacement or refund.
Return period
You have 14 days from the date your package is received to request a return. The returned package must be shipped back to us within that same 14-day window. Requests made after 14 days will not be accepted.
Return conditions
All items must be returned unworn, unwashed, and in resale condition with original tags attached. Items returned with signs of wear, odor, stains, or missing tags will be sent back at your expense. Original shipping costs are not refundable.
Return costs
Return shipping is at your own cost and depends on your courier and country. We recommend a tracked service — we can't process returns for packages that don't reach us.
Refund processing
Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Bank processing times may add a few days.
Final sale
Discounted, clearance, and limited-collaboration items are final sale unless damaged or defective.
Contact us
Email fanstamgmt@gmail.com with your order number and we'll get back to you.