Fansta — Store Policies

Everything below covers shipping, delivery, returns, and refunds. Read it before you order. If something isn't answered here, email fanstamgmt@gmail.com with your order number.

Shipping & Production

Production timeline

Allow 2–3 weeks for production and shipping unless the product page states otherwise. Every piece is original design produced in limited runs, and we don't cut corners to move faster.

During Black Friday and holiday sales, allow 4–6 weeks for production. Volume goes up, and we'd rather set the expectation than miss it.

Order tracking

Once your order ships, a tracking number is emailed to the address used at checkout. Check your spam folder if you don't see it within 24 hours of your shipping confirmation.

Delivery times

After your order ships, allow 4–6 business days for domestic delivery. Times vary by location and the shipping method selected at checkout.

Holiday volume, weather, and carrier delays can extend these windows. These are outside our control once the package is scanned in by the carrier.

Lost, stolen, or damaged packages

Fansta is not responsible for packages lost, stolen, or damaged in transit. Responsibility transfers to the buyer once the package is accepted by the carrier.

If this happens, file a claim with USPS or your local carrier using your tracking number. Reach out to us and we'll provide any order documentation you need for the claim.

Incorrect or incomplete addresses

We ship to the address entered at checkout. We are not responsible for orders sent to incorrect or incomplete addresses. If a package is returned to us for a bad address, the buyer covers the reshipping fee. Double-check your address before submitting your order.

International orders, customs & duties

Customs fees, tariffs, and import duties are the buyer's responsibility and are not included in your order total. These are charged by your country, not by us. Delays caused by customs clearance or your national postal service are outside our control.

Order changes & cancellations

Once an order enters production, it can't be changed or cancelled. If you need to correct an address, email us within 24 hours of ordering and we'll do what we can.

Returns & Refunds

Incorrect sizing is not eligible for a refund or exchange

We publish size charts, model measurements, and fit details on every product page. Check them before ordering. We are not responsible for the wrong size being selected at checkout.

Damaged, defective, or wrong items are eligible

If your item arrives damaged, defective, or you received the wrong product, email us within 14 days of delivery with your order number and clear photos of the issue. We'll arrange a replacement or a refund.

Return period

Return requests must be made within 14 days of the date your package is received, and the returned package must be shipped back to us within that same 14-day window. Requests made after 14 days will not be accepted.

Return conditions

All items must be returned unworn, unwashed, and in resale condition with original tags attached. Items returned with signs of wear, odor, stains, or missing tags will be sent back at your expense. Original shipping costs are not refundable.

Return shipping costs

Return shipping is at your own cost and depends on your courier and country. Use a tracked service — we can't process a return for a package that doesn't reach us.

Refund processing

Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Your bank may add a few days on top of that.

Final sale

Discounted, clearance, and limited-collaboration items are final sale unless they arrive damaged or defective.

We'll always reach out

If there's an issue with your order — production delay, stock problem, address flag — we'll contact you by email or DM. You will hear from us.

Contact

Email fanstamgmt@gmail.com with your order number and we'll get back to you.

Thank you for supporting Fansta.